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Anand Singh
Anand Singh
Anand Singh's Blog

Live helpdesk v1.2.0 Released
Live helpdesk v1.2.0 Released

Deliver awesome support to your customers. Manage all conversations in one place.

Multi Channel
Manage all conversations in one place. Customers can create tickets from Website Form, Email, and even your existing system using HTTP Post

Status & Workflow
Unlimited custom statuses for both resolved and unresolved tickets allows an admin to create custom workflows.

Priority & SLA
Define goals (in hours) for each priority. Tickets automatically indicate the time left to responds within Service Level Agreement.

Unlimited Agents, Supervisors, & Groups
Agents can be organized into different groups so they could focus on one kind of problem, and get to know the solutions and customers better.

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Release Notes - Live Helpdesk - Version 1.2.0
  • Improved Performance and tested with over 2 Million + issues
  • Team Workload report is now broken down by each status
  • Ability to see all issues opened by a client
  • Agents can update the title/subject of issue
  • Agents can unassign an issue
  • Retry failed notifications w/maximum of 3 attempts
  • Replying to an email from a different from address in email channel parsing
  • Lost issues when email sent with a blank subject
  • WebDav component installation led to 405 errors in administration

Live Forms v3.4.6 Released
Live Forms v3.4.6 Released

The easiest, quickest, and most intuitive form builder for DNN Platform.

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Release Notes - Live Forms - Version 3.4.6

  • Actions reporting/results in SubmissionActionResult column
  • Performance with large set of submissions
  • DNN Registeration action does not retain action name
  • Actions are not executed in the order shown in grid
  • Drag and drop of actions results in deletion of email alerts, thank you message, redirect, and login actions