Deliver awesome support to your customers. Manage all conversations in one place.
Manage all conversations in one place. Customers can create tickets from Website Form, Email, and even your existing system using HTTP Post
Status & Workflow
Unlimited custom statuses for both resolved and unresolved tickets allows an admin to create custom workflows.
Priority & SLA
Define goals (in hours) for each priority. Tickets automatically indicate the time left to responds within Service Level Agreement.
Unlimited Agents, Supervisors, & Groups
Agents can be organized into different groups so they could focus on one kind of problem, and get to know the solutions and customers better.
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