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Empty product list

I have a store front module with some categories and products in it.

When I go to managment>catalog>products to manage the products, I can't see anything. That is the list is empty. Searching and filtering doesn't return any result. assigning products to categories and removing them from categories didn't help.

I Have investigated LSF.Products table in SQL db, The products are available over there and everything seems normal.

Would somebody help me please?

kayra Hatirli kayra Hatirli
asked 08/23/2019 09:29
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kayra Hatirli
replied 08/23/2019 13:08

You are welcome Mariette. Your trying to help me fix this problem is greatly appreciated.

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kayra Hatirli
replied 08/23/2019 12:10

Thanks for screen cast and reply, but I am not new to this field. I am a veteran DNN user (Since v.5) and mandeeps modules users. (since 2009)

I have checked all these settings, filters and etc. It seems that there is an error fetching records from DB...

Mariette Knap
replied 08/23/2019 12:42

I was asking for the obvious but it did not help you. I apologize

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Mariette Knap
replied 08/23/2019 10:50
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Mariette Knap
replied 08/23/2019 10:18

Are they active/enabled?

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Last Activity 08/26/2019 12:27

3 Answer(s)

  • answered 08/23/2019 10:50
    kayra Hatirli

    Yes, Of course. Products are activated and visible in store. the only problem with them is showing up in management>catalog>products

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  • answered 08/23/2019 19:52
    Mandeep Singh

    Kayra,
    please create a support ticket and include URL and credentials to your site so we may take a look. Thanks

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  • answered 08/25/2019 14:06
    kayra Hatirli

    But I am testing the trial modules on two under construction websites. Support ticket is not available to trial users. Do I have to buy the module that I am not sure of and then create support ticket?

    I think there is a bug in your live forms and live store front with "Extended-Latin characters".

    SQL and .Net stack trace shows errors related to unsuccessful searching for items with non-Latin characters as KVPs in generic dictionaries. I hope you notice it.

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    Mandeep Singh
    replied 08/26/2019 12:27

    You could request support from https://www.mandeeps.com/company/contact

    use the "I have a Pre-Sales Question" option. 

    Reply
    kayra Hatirli
    replied 08/25/2019 17:14

    https://1drv.ms/u/s!Ai_XcG_45wu6nBEKFC_-MbwkI5lh

    Another bug. My csv is correctly structured and exported by MS Excel. 11th and onward columns are read incorrectly. Also in preview only 20 columns are displayed while in csv format required by LSF module there should be about 50 columns.

    Review it please. Your store module could be the best in market. It seems quite perfect, but acts like it's still in beta test release!

     

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