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Enable RATING & FEEDBACK On Livehelpdesk

Hello friends . . .

How to Activate the RATING &  FEEDBACK  On LiveHelpDesk ?

It is not enabled by default and I do not see it !!!

Thanks .

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saman kavian saman kavian
asked 12/07/2021 08:24
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Last Activity 12/08/2021 05:07

1 Answer(s)

  • answered 12/07/2021 09:27
    Ashish Pachori

    Navigate to Administrator > In Notification section, Click on Email  > Enable Send Feedback Survey option

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    saman kavian
    replied 12/07/2021 11:25

    I enabled this option, but when the user's ticket is finished, it does not show anything like a photo in the ticket that I uploaded.
    Another question is in which table is the user feedback message in sql 

    Ashish Pachori
    replied 12/08/2021 05:07

    Please make sure that you have specified SMTP settings in the notifications section.

    Once the ticket resolves, The feedback will go to the customer's email address.

    Reply
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