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hello
I want to send all parameters of a ticket to help desk from live form via http post.
this is my example URL with parameters:
http://localhost/DesktopModules/LiveHelpdesk/Handlers/HttpPost.ashx?portalid=0&mid=1528&secretkey=zZ123456&message=this%20is%20a%20test&fullname=haniehFrj&subject=teeeest&phone=41307000&[email protected]&priority=high&category=firstCategory
now my question is that, all of these parameters except priority save into database. How can I post priority via http post?
another problem is that when I create dropdown for priority in live form and set its options like Text|Value, text is ok but value set as Text|Value.
for example I want to create a dropdown box for priority that its text be High Low and its value be 1 2.
when I put High|1 Low|2 in options, text will be High Low but value will be High|1 Low|2. why?
You should make sure that a priority like High/Low is already created in Live Helpdesk.
Priority will only be mapped if you create pass it as text like High, Low and by its id's.
yes, I created High/Low items for priority in helpdesk. but still priority does not post to helpdesk from http post and always is NULL in database.
for this problem I did a work around solution, I created another handler in c# and fill priority custom with ADO.NET.
Please make sure that you are on latest version of Live Forms(v6.1.4), Live Helpdesk(v3.0.8) and Helpdesk Extension(v1.1.0) and see if it work.
If not work then please open a support ticket through https://www.mandeeps.com/support/standard so that we can take a look.
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