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Live Forms create action that includes a BCC (Blind Carbon Copy) email address when sending email

Hi all. We want to be able to do is to send and email to the person who has completed the form whilst also BCCing in a seperate address on form submission.

The use case is that we have a CRM system that will automatically attach a note to a client file based if it receives an email where the to address contains the clinets email address.

As far as i can see there is no way to BCC an email address in Live Forms, can anyone point me in the right direction for how to do this

Bryan Bryan
asked 07/27/2021 20:31
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Denis Cook
replied 02/14/2022 18:39

Hey Bryan - did you ever get the "email to submitter" working?

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Last Activity 02/14/2022 18:39

1 Answer(s)

  • answered 07/28/2021 06:52
    Ashish Pachori

    It is not possible to include the BCC email address in the email action of Live Forms at this time.

    But you can always create multiple email actions in Live Forms to send multiple emails for each submission.

    See https://www.mandeeps.com/support/knowledgebase/live-forms-actions-on-form-submission-send-email

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    Bryan
    replied 07/29/2021 01:33

    thanks for the reply. Unfortunately this will not fill my use case. 

    The CRM were are trying to send the email to needs to contact to be to the "TO" address so it knows who to attach the note to. this is fairly widespread way of handling these as far as i'm aware.

    Ashish Pachori
    replied 07/29/2021 05:25

    Please add this to our Community Ideas

    We cannot estimate when your feature request will be available; but, we periodically review the list and add new features to the product roadmap.

    We would recommend joining the mailing list on our Company News page so you're updated when a new update is released. 

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