Community > Answers
70 views

Live Helpdesk - can I add additional fields?

trying to customize the helpdesk a little bit, is it possible to add additional fields?  There's category, status, and priority, but I would like to add an additional field that can be tracked.

Also, under the SLA field, there is a corresponding "respond within" time, but I would like to also add a "resolve within" time as well.

Any help is appreciated, thanks!

 

eric barsamian eric barsamian
asked 01/06/2020 20:50
Add Comment
Last Activity 10/20/2021 08:03

2 Answer(s)

  • answered 01/07/2020 13:17
    Ashish Pachori
  • answered 01/08/2020 04:58
    Mandeep Singh
    Add Comment
    saman kavian
    replied 10/20/2021 07:13

    Can dependent drop down be created on live form as well?

    Ashish Pachori
    replied 10/20/2021 08:03

    I am unable to understand your concern, Please elaborate more.


    Reply
Add an Answer