Subtotal: $73,992.00
In the administration panel, in the management of issues's status, there are four status "Resolved", "Automatically Resolved", "Waiting on support" and "Waiting on customer" already checked and which we cannot modify or delete.
You told us that "...the only way to change these status from LiveHelpdesk_Status table in database". But we cannot change the status description in database because if we change it the helpdesk stops with critical errors.
We need to localize in Italian these status that we strangely cannot handle!
Thanks for reporting this bug. We were able to confirm it and it has been logged to be resolved in the next update.
Unfortunately, we don't have an estimated date of resolution. We periodically review our backlog and address the issues in the order of their severity.
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