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Live HelpDesk: pre-existing issues status not editable

In the administration panel, in the management of issues's status, there are four status "Resolved", "Automatically Resolved", "Waiting on support" and "Waiting on customer" already checked and which we cannot modify or delete.

You told us that "...the only way to change these status from LiveHelpdesk_Status table in database". But we cannot change the status description in database because if we change it the helpdesk stops with critical errors.

We need to localize in Italian these status that we strangely cannot handle!

Alessandro Villani Alessandro Villani
asked 01/28/2020 09:12
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Ashish Pachori
replied 01/28/2020 10:15

Thanks for reporting this bug. We were able to confirm it and it has been logged to be resolved in the next update.

Unfortunately, we don't have an estimated date of resolution. We periodically review our backlog and address the issues in the order of their severity. 

We would recommend joining the mailing list on our Company News page so you're updated when a new update is released.

Last Activity 01/28/2020 10:15

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