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Live Helpdesk renders empty

After installing the Live Helpdesk trial and setting it up, the page renders empty the module content seems to have disappeared.
I cleared the DNN cache, but that does not help.
It seems like a JSON loading error, I see this in the browser console:

Error: JSON.parse: unexpected character at line 1 column 3044 of the JSON data
linker/<@https://www.mysite.xx/DesktopModules/Mandeeps/Libraries/Common/Frameworks/AngularJS/Plugins/mnCommonService/mnCommonService.min.js?cdv=198:222:35
k/g.success/<@https://www.mysite.xx/DesktopModules/Mandeeps/Libraries/Common/Frameworks/AngularJS/1.3.9/angular.min.js?cdv=198:81:132
f/<@https://www.mysite.xx/DesktopModules/Mandeeps/Libraries/Common/Frameworks/AngularJS/1.3.9/angular.min.js?cdv=198:112:343
$eval@https://www.mysite.xx/DesktopModules/Mandeeps/Libraries/Common/Frameworks/AngularJS/1.3.9/angular.min.js?cdv=198:126:193
$digest@https://www.mysite.xx/DesktopModules/Mandeeps/Libraries/Common/Frameworks/AngularJS/1.3.9/angular.min.js?cdv=198:123:286
$apply@https://www.mysite.xx/DesktopModules/Mandeeps/Libraries/Common/Frameworks/AngularJS/1.3.9/angular.min.js?cdv=198:126:471
l@https://www.mysite.xx/DesktopModules/Mandeeps/Libraries/Common/Frameworks/AngularJS/1.3.9/angular.min.js?cdv=198:81:422
O@https://www.mysite.xx/DesktopModules/Mandeeps/Libraries/Common/Frameworks/AngularJS/1.3.9/angular.min.js?cdv=198:86:51
wf/</w. @https://www.mysite.xx/DesktopModules/Mandeeps/Libraries/Common/Frameworks/AngularJS/1.3.9/angular.min.js?cdv=198:87:78

Any hints how I can fix this?

Timo Breumelhof Timo Breumelhof
asked 09/16/2019 10:06
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Ashish Pachori
replied 09/16/2019 11:02

Please open a ticket regarding this issue through https://www.mandeeps.com/support/standard.

 

 

Timo Breumelhof
replied 09/16/2019 12:11

I can't because I'm only reviewing the trial, I see no option to select the module on that page

Mandeep Singh
replied 09/16/2019 21:03

You may request support from https://www.mandeeps.com/company/contact

Use the "Pre Sales" option. 

Timo Breumelhof
replied 09/17/2019 07:11

Ok, thanks.

Last Activity 09/17/2019 07:11

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