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Live HelpDesk: translation error in issue opening notification mail

We have translated into Italian language the content texts of the notification emails for creation, update and resolution of an issue.

When an issue is created by the customer on website the emails arrive to him correctly translated.

But when an issue is created by sending an email, only the notification email of creation arrives to him in English.

I have translated all the contents of the "Shared.resx" file into the "App_LocalResources" folder.

It's a bug? We need localize this content!

 

Alessandro Villani Alessandro Villani
asked 01/28/2020 09:07
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Ashish Pachori
replied 01/28/2020 10:09

Thanks for reporting this bug. We were able to confirm it and it has been logged to be resolved in the next update. 

Unfortunately, we don't have an estimated date of resolution. We periodically review our backlog and address the issues in the order of their severity. 

We would recommend joining the mailing list on our Company News page so you're updated when a new update is released.

Last Activity 01/28/2020 10:09

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