Subtotal: $47,098.00
Is there a way in Live HelpDesk to set a default Category. Every time a user creates a ticket, HelpDesk picks the first item in the category list. We would prefer it would come up blank and force the end user to pick. Now they just leave it at the first choice.
Thank you,
John
It is not possible at this time.
Thanks for suggesting this feature. Please add this to our Community Ideas
We cannot estimate when your feature request will be available; but, we periodically review the list and add new features to the product roadmap.
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An immediate hotfix might be available under our Premium Support if you're willing to sponsor the development.