Community > Discussions
33 views
3 replies

HelpDesk Survey results

Can we set HelpDesk survey results to be visible to one person?  We do not want the agents to see the individual survey responses. 

Thank you,

John

John Kenney John Kenney
Published 06/06/2019 19:19
Add Comment
Ashish Pachori

It is not possible at this time.

Thanks for suggesting this feature. Please add this to our Community Ideas

We cannot estimate when your feature request will be available; but, we periodically review the list and add new features to the product roadmap.

We would recommend joining the mailing list on our Company News page so you're updated when a new update is released. 

An immediate hotfix might be available under our Premium Support if you're willing to sponsor the development.

replied 06/07/2019 11:41
John Kenney

We have some agents which do not see survey results.  I don't remember how I did it.

 

John

replied 06/10/2019 13:21
Mandeep Singh

John,
Please create or update your helpdesk ticket and provide us with access to your site so we may take a look. Thanks

replied 06/10/2019 19:38

Last Activity 06/10/2019 19:38