We have our Live Campaign settings for Bounce Count Soft: 16 and Bounce Count Hard: 3. However when I look at the LiveCampaign_BouncedMail table I see a lot of records with HardCount well over 3 and SoftCount well over 16.
Also along the same lines for example we received an 'undeliverable' email with a status of: Remote Server returned '550 5.1.1 RESOLVER.ADR.RecipNotFound; not found'
When I review the LiveCampaign_Email table for the specific email address from the error, I see multiple records but all of the have Error=null, BounceType=null, BounceReason=null (and this specific email address isn't in the LiveCampaign_BouncedMail table).
I'm afraid we are sending out a lot of unnecessary emails and that the bounce rules aren't being followed.