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Live Campaing - Test email not sending

I just downloaded a trial version of Live Campaign (4.2.3) and wanted to test it out, when i finish creating a campaign i go to 'Send Test Email' and nothing gets sent, i already tested the SMTP settings of DNN (Evoq 9.1.1) with a test Email and that is successful.

What can be causing this issue? Is there something i might have missed?

Xavier Galindo Xavier Galindo
Published 02/28/2019 20:55
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Mandeep Singh

In Live Campaign > Administration > Make sure it's set to use "DNN SMTP Server"

If problem persists, please create a support ticket at https://www.mandeeps.com/support and include the URL of your site along with temp credentials so we may take a look. Thanks

replied 02/28/2019 21:29
Xavier Galindo

Thank you for your response

That is the configuration i currently have on the > Administration > Server  "DNN Host settings" on the drop down menu

i will proceed to create the ticket

 

 

replied 02/28/2019 22:40
Xavier Galindo

Hello Mandeep

I could not open the support ticket because i'm not the original purchaser, is there any way we can change who it is so that we can create tickets?

Please advise 

replied 03/05/2019 19:26
Mandeep Singh

We cannot change the purchase information. Only the original purchaser may request support. Premium Support is available for everyone. Thanks

replied 03/05/2019 21:24
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Last Activity 03/05/2019 21:24