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Live Helpdesk - Cannot Create Agent

I've got a trial of Live Helpdesk. I get an "error" popup when choosing an Agents Role. No problem with Supervisors. 

For testing I created a new global role and added one user. 

Am I missing something about this role? Thanks. 

John  

John Wolf John Wolf
Published 08/25/2020 15:56
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Mandeep Singh

John,
this seems like an issue that's specific to your DNN Install/Instance. Please open a support ticket so we can further assist. Thanks

replied 08/25/2020 19:25
John Wolf

Thanks, Mandeep. I'll pass on it. I'd rather not pay for support on a trial. 

John 

replied 08/25/2020 19:33
Mandeep Singh

John,
You don't need to pay for support if you're evaluating the product. Feel free to to reach us at https://www.mandeeps.com/company/contact and use the "Pre Sales Option". 

Standard Support is included with each license; so if and when you do decide to purchase you will automatically have access to our helpdesk. 

replied 08/26/2020 05:54
John Wolf

That makes sense. Thanks. I just submitted it.

John 

replied 08/26/2020 13:20
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Last Activity 08/26/2020 13:20