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Public comment submission form, that would be reviewed, possibly edited and then approved to be viewed in feed on site.

We have a client that has a customer service recognition form where a customer can submitted a positive review to recognize a employee that maybe went above and beyond for their service. We had an old function custom built out on a very old DNN instance, but we are rebuilding the site and looking for a better UI for the client to administer this on the backend. 

The issue is 2 fold, I do not like to use the live visualizer module as you only have the "Add" button which is not very user friendly (or makes sense without a great deal of explanation to a front end user for some scenarios) for public facing to the customer, (yes I know that you can modify the text of the button to say something else, but we are also using visualizers in a few other places on the site, and I am not sure if you could separate our the references to the button, as I think it is al or nothing if you want to change that text.)

Ideally I would like to use a simple live form, for the customer to submit their feedback. But the process once they submit the feedback is that it goes to an approver on the Customer Service team to review, they have a UI of a simple HTML box with the content that was submitted and can make minor edits like grammar corrections or removing personal customer info they might have submitted, then they approve it, and it is automatically posted on a public site page in a feed to show all the positive feedback and recognition to the employees. 

So ideally Visualizer would be the best way to handle this, with the exception of the "Add" button with the popup form, and not just having a page with the form on it all the time, on the other side, when using Live Forms and having the information feed into Visualizer you cannot edit the information, like what my client is doing to edit grammar and remove personal information. 

Does anyone else have any ideas or have any similar scenarios like this where they have a solution that might be better. I am not set in my ways, so if there is a totally different way we should be looking at this I am open to that as well.

Jerod Brown Jerod Brown
Published 03/01/2021 21:23
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Ashish Pachori

I would still like to recommed you to use Live Forms to recieve feedback from customers and display approved feedbacks from Live Visualizer. 

For that you should have to create visualizer through Live Forms module instance.

See https://www.mandeeps.com/support/knowledgebase/live-visualizer4-configure-data-sources-live-forms

 

If you talk about Add button localization, then you can change it for indivisual visualizer.
for that simply to go master template of visualizer and write your text in place of

 

 

 

 

replied 03/02/2021 09:56

Last Activity 03/02/2021 10:09