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cc email addresses on Helpdesk tickets

We would the ability to be able to cc additional email addresses on a support ticket in addition to the primary end user. The additional email addresses could be added via a ticket created on the email channel email  where there are additional email addresses on that email, or added through the UI by an agent     

cgocsupport cgocsupport
published 10/03/2017 22:25

endorsed by
  • Bryan
  • Sarai Zyzniewski
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Mandeep Singh
replied 10/11/2017 05:59
Thanks for this suggestion. This is a great idea; however, it's a very specific use case. We'll be happy to include this feature in the next version of Live Helpdesk if the community is willing to sponsor the development.
We've provided you with the cost and timeline on your specific ticket. Thanks
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Last Activity 10/11/2017 05:59