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another great module!
the two emails that go out automatically, when a user a) submits a ticket or b) the ticket is closed don't match up with what we would like them to say at all and we would really like to be able to customise these emails.
Also would be good if we could use tokens in these emails and also in the canned responses.
eg
Hi {%customer.firstName%}
Thank you for making contact with the Xyz Support Team!
This is an automated message to let you know that we have received your email with the subject "{%ticket.subject%}" and it has been assigned an ID of {%ticket.id%}.
Our support team will now review your email and will be in touch with you as soon as possible. We aim for the following initial response times:
Business Hours: (Mon-Fri 8am-5pm): the same day. Outside Business Hours: next working day.
If your enquiry is urgent please follow up with a phone call to 01 2345 6789
Hi, You can easily customize these emails by updating Shared.resx.
Please refer to https://www.mandeeps.com/support/knowledgebase/live-helpdesk-administration-email-notification
Thanks
Thanks for the response, whilst this does work it is not what i would call simple at all. Having to edit resx files to get a nice looking email output isn't anyone's idea of fun.
Additionally making a change to this file will of course affect all portals on the same DNN instance so this would render the module unusable by different portals.
What i was hoping for was a UI in the module settings that would provide a base temple and a standard html editor for ease of customisation on a portal by portal basis.
Hopefully you will consider reopening this as an idea and seeing the feedback form other users.
thanks
Bryan