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Accepted

Have Agents also re-open a "Resolved" ticket

Hello,

Not sure if this functionality already exists? Currently, "Reopen" button appears only for the user who  created a ticket. It would be nice to make it available to Agents of that category where that ticket is created so that they can reopen any time if needed.

Thanks!

Saran Ramu Saran Ramu
published 04/23/2018 18:05

endorsed by
  • Jarmo Laakso
  • Mariette Knap
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Mandeep Singh
replied 04/23/2018 20:11

Sounds like a good idea. I'll go ahead and add this to our roadmap. Thanks

Steve Halpern
replied 01/14/2019 16:04

Hi,

Thanks for looking into this. I wrote a ticket about this and got a custom query to use, but agents cannot run that.

Steve

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Last Activity 01/14/2019 16:04