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More own forms fields for live Helpdesk

Form fields are not enough, each category should get own forms fields, this is important to have enough details in the ticket (basically ticket forms to specific the ticket further).

For example

Category Support ticket

  •  form field what error 
  • form field person to turn to on requester site
  • ....

Category Special order

  • form field what product
  • form field color
  • ....

XXXXXXXXXXXXXXX

and the categories and forms should trigger rules, for example if the category is special order give the ticket to Mr. X

If technical problem with login is given in forms give the ticket to Mr. Y

 

Mirko Ulbrich Mirko Ulbrich
published 12/01/2017 11:57
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Mandeep Singh
replied 12/04/2017 21:09

Live Forms is integrated with Live Helpdesk. Use Live Forms to create forms as required by your business needs. We will not include the ability to create custom fields in Live Helpdesk as no matter how many features we offer, it will always fail in comparison to Live Forms. 

Mirko Ulbrich
replied 12/05/2017 11:50

thanks, will do. 

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Last Activity 12/05/2017 11:50