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Support for multiple accounts in the email Channel.

Allow the monitoring of multiple email accounts in the email channel. For example, we use our current system to monitor sales and support emails. 

Vincent Parrett Vincent Parrett
published 10/19/2017 02:58
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Mandeep Singh
replied 10/19/2017 06:17
That's an excellent idea; however, I'm not sure if it will have the most impact on the community. Multiple email addresses can be forwarded to a single email address at the mail service level.

I believe this enhancement will require community sponsorship so I'll leave it as such to see if there is any interest. Thanks
Vincent Parrett
replied 11/01/2017 03:27
forwarding to a single account would mean that replies also come back from that single account. If a message goes to sales, then I want to reply from sales, if it goes to support, I want to reply from support. This would be an essential feature before I could even consider this product.
Mandeep Singh
replied 11/01/2017 21:24
That would be a much bigger scope then simply supporting multiple email accounts. Notifications (replies) are sent from a central SMTP Server. In your use case, you would then want a separate SMTP server for each corresponding email channel.

You should be able to meet your needs by simply using multiple instances of Live Helpdesk modules (one for sales, support, and so on). You can use Live Forms as a single entry point to create tickets for all your end users. Your agents would of course have to reply in separate modules.
Intelligent Netware
replied 11/17/2017 16:23

Multiple modules is how we handled it.

Last Activity 11/17/2017 16:23