Deliver awesome support to your customers. Manage all conversations in one place.

Read More | Download Trial | Buy Now

Release Notes - Live Helpdesk- Version 2.0.0

Important: Live Helpdesk enforces DNN Folder Permissions. Please refer to documentation to allow uploads.

New

• Dashboard with reporting and charting for supervisors and administrators
• SMS Channel integration with Twilio
• SMS Notifications for customers, agents, and supervisors.
• Customer satisfaction survey with rating and feedback
• Issues opened via Email Channel can be quickly marked as spam for immediate deletion; sender’s email address is added to blocked list
• Multiple agents can work together to resolve an issue as Collaborators
• In addition to the reporter, multiple Additional Users can be notified when an issue is updated
• Admin can specify the folder for attachments
• Canned reponse can now include Ticket and DNN Tokens
• Ability to set default priority
• Ability to set default category for email channel
• Integration w/Live Knowledgebase
• Integration w/Live Forums
• Integration w/Live Exchange

 

Fixed

• Previous image replaces the latest embedded image in email