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Find out what's new at Mandeeps.com from new product releases and upgrades to current promotions.

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Release Notes - Live Helpdesk- Version 2.0.0

Important: Live Helpdesk enforces DNN Folder Permissions. Please refer to documentation to allow uploads.

New

  • Dashboard with reporting and charting for supervisors and administrators
  • SMS Channel integration with Twilio
  • SMS Notifications for customers, agents, and supervisors.
  • Customer satisfaction survey with rating and feedback
  • Issues opened via Email Channel can be quickly marked as spam for immediate deletion; sender’s email address is added to blocked list
  • Multiple agents can work together to resolve an issue as Collaborators
  • In addition to the reporter, multiple Additional Users can be notified when an issue is updated
  • Admin can specify the folder for attachments
  • Canned reponse can now include Ticket and DNN Tokens
  • Ability to set default priority
  • Ability to set default category for email channel
  • Integration w/Live Knowledgebase
  • Integration w/Live Forums
  • Integration w/Live Exchange

 

Fixed

  • Previous image replaces the latest embedded image in email


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