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Release Notes - Live Helpdesk- Version 2.1.1

New:

• Mail Channel logs each email that is intentionally discard with a disposition such as Auto Reply, Bounce, and Blocked email address. Supervisor may view, delete, even process individual mail messages.
• Custom Fields integration using Helpdesk Extension w/Live Forms. Custom fields are not appended to the message and appear in a seperate section visible to agents/supervisors only.

Fixed:

• User is presented with a blank page when attempting to access a ticket that is not authorized
• Date Format Database Localization