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Release Notes - Live Helpdesk- Version 2.1.7

New:

  • Mail Channel logs each email that is intentionally discard with a disposition such as Auto Reply, Bounce, and Blocked email address. Supervisor may view, delete, even process individual mail messages.
  • Custom Fields integration using Helpdesk Extension w/Live Forms. Custom fields are not appended to the message and appear in a seperate section visible to agents/supervisors only.


Fixed:

  • Make Feedback Survey optional
  • Sorting order of tickets


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