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New: OAuth support for Email Channel with Microsoft Office 365 provider
New: Ability to paste an in-memory image into a ticket, Have agents also re-open a resolved ticket, Tickets can be deleted by supervisors and administrators, Ability to search tickets by ticket#, Option to disabled gravatar images
Improved: Mail Engine
Improved: Attachments not attached to notifications
Improved: Change HTTP PUT verbs to HTTP POST
Fixed: Unable to activate module
Live Helpdesk 3 Released
New: Ability to turn off email notifications for each ticket update. Useful when you flag an email as junk or spam and don't necessary need to send out an email indicating that the ticket has been resolved.
New: Mail Channel logs each email that is intentionally discard with a disposition such as Auto Reply, Bounce, and Blocked email address. Supervisor may view, delete, even process individual mail messages. | Fixed: User is presented with a blank page when attempting to access a ticket that is not authorized
Fixed: Phone not updating after sms send by twilio, Sms reply not saving when sms notification disabled and sms channel is enabled in case of form ticket with mobile no and agent reply by sms.