v5.0.0 - 02/15/2023

• New: OAuth support for Email Channel with Microsoft Office 365 provider

v4.0.0 - 06/30/2022

• New: Ability to paste an in-memory image into a ticket
• New: Have agents also re-open a resolved ticket
• New: Tickets can be deleted by supervisors and administrators
• New: Ability to search tickets by ticket#
• New: Option to disabled gravatar images

v3.0.8 - 10/25/2021

• Fixed: Mail Engine

v3.0.7 - 01/18/2021

• Fixed: Attachments not attached to notifications

v3.0.4 - 10/21/2020

• Improved: Change HTTP PUT verbs to HTTP POST

v3.0.3 - 09/25/2020

• Fixed: Unable to activate module

v3.0.2 - 07/27/2020

• New: User can add label and tag in issue
• New: User can download issues in csv
• Improved: Displaying module title instead of module name in integration dropdown
• Fixed: In integration dropdown module title should be shown instant of module name

v2.2.5 - 03/04/2020

• New: Ability to turn off email notifications for each ticket update. Useful when you flag an email as junk or spam and don't necessary need to send out an email indicating that the ticket has been resolved.

v2.2.4 - 02/05/2020

• Fixed: DateTime issue

v2.2.3 - 11/13/2019

• Fixed: Json issue
• Fixed: File attachment issue

v2.1.7 - 05/13/2019

• New: Make Feedback Survey optional
• New: Sorting order of tickets

v2.1.3 - 04/11/2019

• Fixed: File ID issue with Helpdesk Extension
• Fixed: Feedback URL issue

v2.1.1 - 02/18/2019

• New: Mail Channel logs each email that is intentionally discard with a disposition such as Auto Reply, Bounce, and Blocked email address. Supervisor may view, delete, even process individual mail messages.
• New: Custom Fields integration using Helpdesk Extension w/Live Forms. Custom fields are not appended to the message and appear in a seperate section visible to agents/supervisors only.
• Fixed: User is presented with a blank page when attempting to access a ticket that is not authorized
• Fixed: Date Format Database Localization

v2.0.7 - 12/17/2018

• Fixed: Date Formate issue
• Fixed: Non actionable email
• Fixed: UI issues
• Fixed: Handle uncorrect ticket id's

v2.0.0 - 07/30/2018

• New: Dashboard with reporting and charting for supervisors and administrators
• New: SMS Channel integration with Twilio
• New: SMS Notifications for customers, agents, and supervisors.
• New: Customer satisfaction survey with rating and feedback
• New: Issues opened via Email Channel can be quickly marked as spam for immediate deletion; sender’s email address is added to blocked list
• New: Multiple agents can work together to resolve an issue as Collaborators
• New: In addition to the reporter, multiple Additional Users can be notified when an issue is updated
• New: Admin can specify the folder for attachments
• New: Canned reponse can now include Ticket and DNN Tokens
• New: Ability to set default priority
• New: Ability to set default category for email channel
• New: Integration w/Live Knowledgebase
• New: Integration w/Live Forums
• New: Integration w/Live Exchange
• Fixed: Previous image replaces the latest embedded image in email

v1.4.7 - 04/06/2018

• Compatibility:Compatiblility with TLS 1.2

v1.4.6 - 03/28/2018

• Compatibility: DNN 9.2.0 Compatible

V1.4.5 - 03/20/2018

Important: Live Helpdesk enforces DNN Folder Permissions. Please refer to documentation to allow uploads.

• New: Modern Web Patterns, Unified UI, and DNN Future Ready
• New: Integration w/Mandeeps HTML Editor
• Fixed: Inline images from email channel are not displayed
• Fixed: Solutions link compatibility across Live Helpdesk and Live Knowledgebase
• Fixed : Not all created groups or agents appear in the search box
• Fixed : All agents get internal comment notification if notification list is empty

V1.4.1 - 10/24/2017

• New: Integration with Live Forums

V1.3.3 - 6/30/2017

• New: Integration with Live Knowledgebase

V1.3.0 - 06/09/2017

• Fixed: Critical security update (file upload by unauthenticated users)

V1.2.1 -04/27/2017

• Improved: Compatible with Live Forms Helpdesk Extension

V1.2.0 - 2/16/2016

• New: Improved Performance and tested with over 2 Million + issues
• New: Team Workload report is now broken down by each status
• New: Ability to see all issues opened by a client
• New: Agents can update the title/subject of issue
• New: Agents can unassign an issue
• New: Retry failed notifications w/maximum of 3 attempts

• Fixed: Replying to an email from a different from address in email channel parsing
• Fixed: Lost issues when email sent with a blank subject
• Fixed: WebDav component installation led to 405 errors in administration

V1.0.0 - 10/25/2016

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