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Helpdesk - Form channel issues.

Hi there

The Helpdesk form-channel allows an anonymous user to submit a ticket and interact via email. This is good and is as expected.

If the user clicks the 'Respond or View Status' link in any of the notification emails, they are taken to the helpdesk module on the website... On the site, the user is not able to respond to the ticket as there is no reply form. This seemingly makes the link pointless. Do I need to allow editing by anonymous in the module permissions to make this work properly?

In addition, as the anonymous user, I can change the ticket number in the URL and view other tickets. This should really be replaced with special URL that is not easy to hack. 

Regards
Rob

Robert Robert
asked 01/21/2021 06:32
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Last Activity 02/22/2021 03:49

2 Answer(s)

  • answered 02/15/2021 13:44
    Ashish Pachori

    Sorry for late reply

    It is by design that if you click on 'Respond or View Status' link in the notification email, then you will be redirected to the helpdesk module on the website. And you have to login to see your ticket or reply the ticket.

    You can also give reply on ticket by simply replying that notification email.

    In addition, there is a security problem: As an anonymous user, I can change the ticket number in the URL and view other tickets. This should really be replaced with special or encrypted URL that is not so simple to hack. 

    Thanks for suggesting this feature. Please add this to our Community Ideas  

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  • answered 02/16/2021 21:17
    Mandeep Singh

    In addition, there is a security problem: As an anonymous user, I can change the ticket number in the URL and view other tickets. This should really be replaced with special or encrypted URL that is not so simple to hack. 

    This is a configuration issue. Please open a support ticket and we'll assist. An anonymous user cannot view tickets of another user.  

     

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    alexhales alex
    replied 02/21/2021 09:35

    Hi, I have recently purchased the paypal extension from you but I have a question about activation as I have several DNN sites under one DNN installation. If I activate the module when I am logged into one of the DNN (child) sites will the module still work for ALL DNN sites within the one installation? Or, do I have to be logged into the Parent DNN site? I hope that question makes sense. Kind regards, Matt.

    Ashish Pachori
    replied 02/22/2021 03:49

    It will work on your all sites of one DNN installation.

    To know more: https://www.mandeeps.com/company/policies

    Reply
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