Premium Support

1 Slot is considered as 30 min each.

An incident is defined as a single support issue and the reasonable effort(s) needed to resolve it. A single support issue is a problem that cannot be broken down into subordinate problems. If it can be broken down into subordinate problems, each subordinate problem shall be considered a separate incident. An incident may require multiple contacts and off-line research to achieve final resolution. The time spent in delivering these solutions is independent to the amount you will be charged.

Note: Incidents may not be used for Feature Requests or Custom Development

Annual subscription includes a maximum number of TimeSlots and Incidents that can be used every month. Unused TimeSlots and Incidents are not accumulated (i.e., not carried over to next month). Additional TimeSlots and Incidents can be purchased individually.

While our support team will make every effort to resolve your issue, we cannot guarantee to resolve all issues due to the diversity of our customers’ technical environment and configurations. Customers may request to close a case before it is resolved; however the chargeability is at the discretion of Mandeeps.com