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Ticket Automatic Assign

Hi Everyone . . .

How to Automatic Assign Ticket to Operator ?

This is one of the basic principles of a ticket system

Thanks for your response

saman kavian
asked 10/20/2021 12:08

• Live Helpdesk

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1 Answer(s)

• answered 10/22/2021 04:28

  

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  This is a duplicate of https://www.mandeeps.com/community/answers/automatic-assign-ticket-to-operator-dosent-work-livehelpdesk

  As discussed, there is no automatic assignment in Live Helpdesk at this time. A ticket must go through triage and then manually assigned to an agent. 

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