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Integrate with Live Helpdesk using Live Forms Helpdesk extension

Integrate with Live Helpdesk using Live Forms Helpdesk extension

Step 1:

Navigate to Live Helpdesk > Administrator > Knowledgebase > Enable (Integrations/Knowledgebase) > Select Live Knowledgebase module from the dropdown

Integrate Live Knowledgebase with Live From

Step 2:

Navigate to Live Forms > Manage > options > Actions > On Form Submission > Add Action > HelpDesk > Create Ticket

Integrate Live Knowledgebase with Live From

Step 3:

Map require fields and specify Live Knowlegebase Token > Save

Integrate Live Knowledgebase with Live From

Step 4:

Add HTML module on the page with the Live Knowledgebase Token specified

Integrate Live Knowledgebase with Live From

Step 5:

Now you can see Related Solutions while specifying any keywords in Subject field

Integrate Live Knowledgebase with Live From

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Updated on Wed, 13 Sep 2017 by Ashish Pachori