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trying to customize the helpdesk a little bit, is it possible to add additional fields? There's category, status, and priority, but I would like to add an additional field that can be tracked.
Also, under the SLA field, there is a corresponding "respond within" time, but I would like to also add a "resolve within" time as well.
Any help is appreciated, thanks!
eric barsamian
asked
01/06/2020 20:50