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Live Helpdesk Tokens

Following tokens are available for use in Email notification in Live Helpdesk
  • [NAME]

    Shows user or agent name

  • [CreatedOn]

    Shows issue's created date

  • [ISSUEID]

    Shows issue's ID

  • [SUBJECT]

    Shows issue's subject

  • [ISSUELINK]

    Shows issue's link

  • [THREAD]

    Shows conversation between user and agent

  • [GRAVATAR]

    Shows user or agent gravatar image

  • [FromName]

    Shows From Name from the settings

  • [ReplyTo]

    Show Reply To from the settings

  • [Priority]

    Shows issue's priority

  • [Category]

    Shows issue's category

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Updated on Tue, 19 Jun 2018 by Ashish Pachori

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