Support Center

How can we help you today ?

 Home / Live Helpdesk / Administration / SMS Notifications

SMS Notifications

Helpdesk can be configured to send out sms notifications.

You should have account on www.twilio.com.

Get your Account SID and Auth Token by login at https://www.twilio.com/login then go to  Settings 

Auth Token

 

Step 1

Navigate to Administration > SMS(in Notification section)

Step 2

Specify Account SID, Auth Token, From# and Notifications options

sms

Template

You can update SMS Notification template in the Shared.resx (\DesktopModules\LiveHelpdesk\Views\App_LocalResources\)

For Example:

Suppose you want to update issue created via Form (Agent Template) then update the Agent_IssueCreatedViaForm.Body field. Similarly if you want to update for User Template then it would be User_IssueCreatedViaForm.Body field.

Note: Refer to Tokens available for the notification templates.

Glad we could be helpful. Thanks for the feedback.

Sorry we couldn't be helpful. Your feedback will help us improve this article.

How helpful was this page?

  
Updated on Fri, 27 Jul 2018 by Ashish Pachori

In this section

Related articles