Seamless integration with your Email Mailbox automatically creates new tickets.
Automatically detects replies from customers and automatically updates appropriate ticket. Filters "Out of office" / "Vacation" replies, Bounced Messages, and chained/threaded replies.Live Helpdesk supports both Pop3 and IMAP Mailbox Accounts.
Use a dedicated email account for Live Helpdesk Integration. Live Helpdesk will automatically check the mailbox and process new emails as tickets/replies. It will automatically empty the mailbox.
Basic Authentication
Navigate to Administration > Email > Settings and specify Default Category, Mail Service, Mail Server, Port, Username, Password and SSL
You can set Default Category through its dropdown
Authenticate Office 365 using oAuth:
- Navigate to Administration > Email > Settings
- Specify Default Category, Mail Service, Username, Password and SSL
- Specify outlook.office365.com in Mail Server
- Select oAuth from Authentication
- Specify Client ID, Client Secret and Tenant ID using following steps:
For assistance with any of the above steps, please reach out to your Azure or Web Administrator or watch this video: https://www.youtube.com/watch?v=bMYA-146dmM
Mandeeps.com will be happy to assist with setup under our paid Premium Support
Blocked Emails
Email channel tickets that have been marked as spam will arrive in the blocked email
You can check blocked email by navigating Administration > Email > Blocked Emails
