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Integration with Live Knowledgebase

Integrate with Live Knowledgebase to quickly copy a issue and create a knowledgebase article from it.

Step 1

Navigate to Live Helpdesk module > Administrator > Knowledgebase (In integration section) > click on Enable Integration/Knowledgebase option > Specify Page/Module from dropdown > Show in Navigation YES

Integration With Knowledgebase

Step 2

Navigate to Live Knowledgebase module > Administration > Helpdesk (In integration section) > click on Enable Integration/Helpdesk option

Integration With Knowledgebase

Step 3

Now, You can quickly copy a issue and create a knowledgebase article from it.

Integration With Knowledgebase

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Updated on Fri, 27 Jul 2018 by Ashish Pachori

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