New: Dashboard with reporting and charting for supervisors and administrators, SMS Channel integration with Twilio, SMS Notifications for customers, agents, and supervisors, Customer satisfaction survey with rating and feedback

Release Notes - Power BI Embedded - Version 1.0.0

New: Modern Web Patterns, Unified UI, and DNN Future Ready, SendGrid API Integration for faster send rates, Copy and Replace option of Content Template, Dashboard with consolidated data, labels, and views; including multiple site portal campaigns, Reporting on individual emails within a campaign including time Read On, unsubscribed, and Links Clicked.

Improved: Knowledgebase related articles API issues.

Fixed: Compatible with Live Helpdesk 2 to map allow SMS notification

Fixed: Value not inserted in custom field

New: Modern Web Patterns, Unified UI, and DNN Future Ready, SendGrid API Integration for faster send rates, Copy and Replace option of Content Template

Release Notes - Live Blog - Version 4.0.5